Our chairs are not made with weatherproof materials, so prolonged exposure to sunlight, rain, or other weather conditions can cause the fabric to degrade. 

If your chair gets wet, we recommend allowing it to dry fully before folding and storing it. Please be aware that some parts of our tables and chairs contain steel, which may rust if not stored indoors after use.

Our canopies are not designed to be waterproof and should not be used in heavy rain. Rainwater may pool in the fabric and potentially damage the cover or frame, and this damage is not covered under the warranty.

As a reminder, our products are intended to be treated as gear that should be kept indoors when not in use. Continued exposure to the elements will void the warranty and accelerate wear and tear on the materials.

For warranty details: click here

See setup instructions and tips here.

Check out the full user instructions here.

The official purpose of this opening on the Freestyle Rocker™ with Side Table and the Freestyle Rocker XL™ with Side Table is deigned to hold a Wine Glass in place without falling over. We also include a cup and bottle holder on some models. 

We’ve illustrated the explanation for you here.

You can clean your product with a mild solution of soap and water. If you use your product at the beach, please wash down with fresh water and dry before storing.

Find the step-by-step solution here.

You can view the full guide here.

We walk you through the process here.

Our products are manufactured from top-grade materials consisting of: aluminum and steel, nylon, polypropylene, polyurethane, polyethylene and polyester fabrics.

Steel offers the advantages of being more durable and affordable, while aluminum is lightweight and rust-resistant.

Powder coating is a process whereby an electrostatically charged powder or paint is applied to the tube exterior and then “baked” at extreme temperatures to assure a durable and aesthetic tube finish.

Proposition 65 (also known as the Safe Drinking Water and Toxic Enforcement Act of 1986) requires California to publish a list of chemicals known to cause cancer, birth defects, or other reproductive harm and requires businesses to put labelled warnings on products that may expose Californian consumers to chemicals in that list. These warnings are to help consumers make informed decisions about possible exposure to chemicals used on products. 

All of our products are in accordance with Prop 65 law and are labeled appropriately. Any products that are required to show the label are visible for the consumer. 

For more information on Prop 65, feel free to Click Here.

If you purchased your item directly from our website and it arrived damaged, whether due to shipping or a manufacturing defect, please contact us.

 If your order was purchased through a retailer, please reach out to the retailer directly for assistance with the damaged product.

Find the step-by-step solution here.

You can view the full guide here.

We walk you through the process here.

All GCI Outdoor products come with a 3-Year Limited Warranty that covers defects in materials and workmanship under normal use.

LevrUp Canopy Specifics:

• Frame: 3 Years
• Fabric & Bag: 1 Year
  

The warranty does not cover:

• Normal wear and tear
• Aesthetic damage like fading or rust
• Misuse, alterations, or improper storage
  

View Warranty Policy

Have a defective product? Here’s what you’ll need to submit a claim:

• Your contact information
• Photos of the product, damage, and proof of purchase
• The product’s PO# (found on the inner product tag)
  

Please don’t throw the item away! Keep it until the warranty process is complete.

Get a step-by-step overview of what’s needed to successfully complete a warranty claim here.

Already have everything ready? Head to the link below to get your claim started.

Submit Warranty Claim

For answers to common, quick questions about our warranty—like coverage basics, how to start a claim, or troubleshooting warranty issues—visit our dedicated Warranty FAQ page.

To locate your product’s Purchase Order (PO) Number:

• Look for a small, narrow tag positioned beneath the larger product tag.
• This is typically found under the left side of the seat.
• Gently pull the larger tag to the side to reveal the PO tag underneath.

The PO# will usually be a 5-digit number, or a combination of letters and numbers if the item was purchased through a retailer.

At this time, we do not stock replacement fabric or parts for our chairs and other products. As a result, most items cannot be repaired once damaged. 

However, we do offer a limited selection of accessories and parts for purchase. These include:

• Universal Large Mouth Bag
• SitBacker Extension Straps
• SunShade Accessory

 
Due to the proprietary design of our products, we are unable to provide other replacement parts. Below are the primary reasons for this policy:

• Safety – Improper installation or repair can create safety risks.
• Technical Limitations – Most consumers may not have the tools or expertise required for safe repair.
• Proprietary Parts – Part versions vary by model and may be discontinued or incompatible with newer designs.

If you believe your GCI Outdoor product has a manufacturing defect, please submit a Warranty Claim.

Learn more about shipping timelines, methods, and eligibility for free shipping on orders over $50 here.

Yes! We offer free ground shipping on orders over $50 within the contiguous United States. Most orders are shipped within 1–2 business days via UPS, FedEx, or USPS.

For More Shipping Information - click here

We move fast to ship your gear, so order cancellations are time-sensitive. Please call our Customer Service team ASAP:

(888) 851-9454
Monday–Thursday: 8:30 AM–4:00 PM CST
Friday: 8:30 AM–1:00 PM CST

Yes. Orders shipping to Alaska or Hawaii are not eligible for free shipping. A $50 per item shipping charge applies to these locations.

We accept returns within 30 days of purchase for unused items in original packaging. Return shipping costs apply, but you can opt for store credit to waive the return fee.

View Return & Refund Policy

See step-by-step instructions to complete your return through our self-serve portal here.

Starting a return is quick and easy! You’ll need:

• Order number (with the # symbol)
• Shipping zip code
  

Our return portal will walk you through the process in a few simple steps.

Submit a Return

Before submitting a return::

• Make sure your item qualifies under our policy
• Submit each item separately in the portal to receive individual return labels
• Review your shipping options and refund preferences
  

How to Submit a Return

We're here to help!

• Purchased from GCIoutdoor.com? Contact us and we’ll make it right.
• Purchased elsewhere? Please reach out to the original retailer.

Yes! GCI Outdoor is proud to support those who serve our communities and country. We offer a special discount through GovX ID for eligible individuals including military members, first responders, and educators. Verify with GovX here.

Yes! You can get a new discount code each day. Simply log into your GovX ID account again to generate another single-use code.

To apply your discount:

• It will be sent to your email.
• Shop and proceed to checkout
• On the right-hand side of the checkout screen (above your order total), look for the field labeled “Discount Code or Gift Card.”
• Enter or paste your code and click Apply.
  

Need assistance? Please contact us before placing your order and we’ll be happy to help!

No. Only one discount code can be applied per order. Also, discount codes cannot be used on items that are already on sale.

If you’re a first-time customer using a 10% off welcome code, make sure:

• The code starts with “Welcome”
• It is entered exactly as received

If you have any issues or questions about applying a discount code, please contact our customer service before placing your order. We’re happy to help!